Managed IT Services in Cessnock NSW

Most businesses only think about IT when something breaks. Email stops, a computer won't start on a Monday morning, or someone finds out the backup quietly stopped working months ago. Managed IT turns that around: your systems are looked after continuously, so most of those problems are caught early or never happen at all.

Galvo's IT Solutions provides managed IT for small businesses across Cessnock and the Hunter Valley. Steven Galvin monitors and maintains your computers and network, keeps security up to date, checks your backups and is the person your staff ring when they need help, all under a known monthly arrangement. It gives a small business much of what an in-house IT person would do, without the cost of hiring one.

What ongoing care includes

Monitoring tools keep watch over your computers and network around the clock and raise an alert when something looks wrong, such as a backup that failed overnight, a disk filling up or a device that has dropped offline. Steven then deals with it, often before anyone in the office notices. Operating systems and business software are patched on a regular schedule, so updates happen at sensible times instead of interrupting someone halfway through an invoice.

Security is managed rather than left to chance. The firewall is kept configured and updated, antivirus is confirmed to be running on every machine, and sensible policies are put in place for passwords and admin access. Backups are watched to make sure they're completing, and files are restored from them now and then to prove they can be.

Your staff get help desk support by phone, email or remote session. Many issues are sorted remotely within minutes of being reported, and when something needs hands on, Steven arranges a visit to your premises as a priority.

Planning ahead, not just fixing

Good managed IT also looks at the year ahead. Steven keeps track of how old each computer is, which software is coming up for renewal and what will need replacing, then helps you plan it around your goals and your budget. Nobody wants five laptops to give out in the same month, and with a plan they usually don't.

He also works with your technology suppliers on your behalf. If the internet keeps dropping, he takes it up with your provider. If a software vendor needs something configured, he handles the technical side. You have one person to call, and that person already knows how your business is set up.

Is it right for your business?

Managed IT suits businesses that rely on their computers every day and would feel it quickly if they stopped: offices, trades running job management software, retail shops, wineries and cellar doors. If you only need help now and then, one-off small business IT support may be enough, and Steven will tell you honestly which fits. Geoff Beer of Ampz Electrical & LED Wholesale, who has worked with Steven for over three years, mentions his "very fair invoice pricing".

How a job works

1. 1

   Get in touch

   Call or send an enquiry and describe the problem. Steven books a time that suits you.

2. 2

   Free diagnosis

   He looks at the device or system and explains what is wrong in plain English.

3. 3

   Clear price

   You get an upfront price before any work begins, so there are no surprises.

4. 4

   Fixed and tested

   The repair is done and tested before it goes back to you.

Managed IT Services: common questions