Virus and Malware Removal in Cessnock NSW

Most infections don't announce themselves with a skull on the screen. They turn up as a browser that keeps opening the wrong search page, a pop-up claiming your computer is locked, a slowdown that came from nowhere, or a friend asking why you sent them a strange link.

Steven Galvin removes viruses and malware from home computers around Cessnock and the Hunter Valley, on Windows and Mac. He finds what is actually installed, removes it, checks nothing has been left behind to bring it back, and explains in plain English how it got in and how to keep it out. The diagnosis is free, and you'll know the price before any work starts.

If you think you've been infected or scammed, do this first

Disconnect the computer from the internet by turning off Wi-Fi or unplugging the network cable. That cuts off anything on it from whoever put it there. If a scammer had remote access, close the program they used if you can see it, but don't start deleting files at random.

Next, from a different device you trust, change your email password first, because email is how every other password gets reset. If bank or card details came up, or you logged into online banking during the call, ring your bank straight away. You can report the scam to Scamwatch. Then have the computer checked before you use it for anything important again.

What a proper clean-up involves

A free scanner will sometimes catch the obvious things, but a lot of modern malware hides in browser extensions, scheduled tasks and remote access tools that look legitimate. Steven checks all of those, removes what doesn't belong, and makes sure your security software is actually working and up to date rather than just installed.

If files have been encrypted by ransomware, he'll be straight with you about what can and can't be done. Sometimes clean copies survive in a backup or in a cloud folder's version history, and sometimes they don't, which is why every clean-up ends with a conversation about backups.

Staying protected afterwards

Most infections arrive through a convincing email, a fake download button or a phone call, not a hacker breaking in. Keeping Windows or macOS updated, using a password manager, turning on two-step verification for email and banking, and pausing before you click a link removes most of the risk. Steven can set these up with you and show you what common scams look like, so you'll spot the next one.

How a job works

1. 1

   Get in touch

   Call or send an enquiry and describe the problem. Steven books a time that suits you.

2. 2

   Free diagnosis

   He looks at the device or system and explains what is wrong in plain English.

3. 3

   Clear price

   You get an upfront price before any work begins, so there are no surprises.

4. 4

   Fixed and tested

   The repair is done and tested before it goes back to you.

Virus and Malware Removal: common questions