Small Business IT Support in Cessnock NSW

Most small businesses don't need an IT department. They need someone they can ring when email stops, who already knows how the office computers, the Wi-Fi and the accounts fit together, and who will come out when a phone call won't fix it.

That's what Steven Galvin offers small businesses around Cessnock and the Hunter Valley: trades and builders, wineries and cellar doors, shops and small offices. Galvo's IT Solutions brings decades of combined experience across corporate IT and home tech support, explains things in plain English, and works on-site or remotely, whichever gets you back to work sooner.

Geoff Beer of Ampz Electrical & LED Wholesale has used Steven for over three years and describes him as "super reliable".

Why one local person works for a small business

When you ring a big help desk, you explain your setup from scratch every time. With Steven, the person answering the phone is the person who set up your Wi-Fi, knows which computer runs the point of sale and remembers that the shed has its own router. That continuity saves time on every single call.

Remote support handles most day-to-day issues quickly, like a locked account, an email setting or a program that won't open. When something physical is wrong or new equipment is going in, Steven comes on-site. He works Monday, Tuesday, Wednesday and Friday 8am to 8pm, and Thursday 8am to 3pm, with same-day service for urgent issues.

The basics every small business should have

You don't need enterprise tools, but a few things aren't optional. Business data should back up automatically, with at least one copy kept away from the premises. Email and banking logins should use two-step verification. Computers should run a supported operating system and actually receive updates. Each staff member should have their own login rather than a shared one, so access can be removed cleanly when someone leaves.

Steven can check where your business stands against that list, fix the gaps, and record how everything is set up, so the business isn't relying on any one person's memory, his included. It's also worth thinking about what happens if the main computer dies on a busy Friday: how long until you can invoice, take bookings or open the job files again, and what you'd need to make that hours rather than days.

When ongoing care makes more sense

If you find yourself calling every few weeks, or you'd rather problems were prevented than fixed, ongoing managed IT can suit you better than one-off help. Steven can talk you through the difference and help you decide which fits the way your business runs.

How a job works

1. 1

   Get in touch

   Call or send an enquiry and describe the problem. Steven books a time that suits you.

2. 2

   Free diagnosis

   He looks at the device or system and explains what is wrong in plain English.

3. 3

   Clear price

   You get an upfront price before any work begins, so there are no surprises.

4. 4

   Fixed and tested

   The repair is done and tested before it goes back to you.

Small Business IT Support: common questions